Client Services
Phone
BMC offers 24-hour weekday customer service via regional Client Services Centers located through-out America, Europe and Asia. While there's an agent always available to assist with your inquiries, answers can oftentimes be found quickest and without a phone call directly from BMC's website and Knowledge Base. The list of Quick Tips below contains responses to the most common questions and answers to others can be found by entering keywords associated with your inquiry into the search engine above.
Quick Tips
How to Deposit Funds Via a Wire Transfer
Introduction to the Trader Workstation
How to Submit a General Inquiry Web Ticket
How to Deposit Funds Via an ACH Initiated by Best Mastery Capital
Select your local time zone from the drop-down list below to determine which Client Services Center is currently available to take your call. Calls received by a given Service Center outside local operating hours will be automatically routed to an available agent at another Service Center.
Calls to Best Mastery Capital' Service Desks may be recorded for quality control purposes.
| Location | Number | Hours of Operation | Menu Options |
|---|---|---|---|
| United States |
1 (877) 442-2757 Toll free 1 (312) 542-6901 Direct dial |
12:00 (Mon - Fri) - 00:00 (Tue - Sat) (GMT)
17:00 - 23:00 (Sun) (GMT) |
1 Existing Accounts 1/1 Trade Related Issues 1/1/1 Phone Orders 1/1/2 Trade Issues 1/2 Cash or Position Transfers 1/2/1 Cash Deposits, Withdrawals 1/2/2 US & Canadian Position Transfers 1/2/3 Other Position Transfers 1/3 Log in Assistance 1/3/1 Password Assistance 1/3/2 Security Devices 1/4 Account Configuration, Statements, Fees, Corporate Actions & General Assistance 1/4/1 Account Configuration 1/4/2 Statements, Fees 1/4/3 Tax Issues 1/4/4 Corporate Actions, Dividends 1/4/5 General Assistance 1/5 Technical Assistance 1/5/1 Software Installation & Connectivity 1/5/2 Software Operation 1/5/3 Software Functionality 1/5/4 API Support 1/6 Market Data, BMCIS 1/6/1 Market Data 1/6/2 BMCIS 2 Applications in Progress 3 Prospective Clients 3/1 Individual/Joint 3/2 Institutions, Proprietary Trading Groups 3/3 Investment Advisors, Brokers 3/4 Prime Brokers |
| Canada |
1 (877) 745-4222 Toll free 1 (514) 847-3499 Direct dial |
12:00 - 21:30 (Mon - Fri) (GMT)
|
|
| Europe + Russia |
00800-42-276537 Toll free1 +41-41-726-9500 Direct dial 8-800-100-8556 Toll free2 +41-41-726-9506 Pyсский |
06:00 - 16:00 (Mon - Fri) (GMT)
|
|
| Hong Kong |
+852-2156-7907 Direct dial |
00:00 - 09:00 (Mon - Fri) (GMT)
|
|
| Australia |
+61 (2) 8093 7300 Direct dial |
00:00 - 09:00 (Mon - Fri) (GMT)
|
|
| India |
+91 22 61289888 Direct dial +91 22 39696188 Direct dial |
03:00 - 12:00 (Mon - Fri) (GMT)
|
|
| China |
+86 (21) 6086 8586 Direct dial |
01:00 - 10:00 (Mon - Fri) (GMT)
|
|
| Japan |
+81 (3) 4588 9700 Direct dial +81 (3) 4588 9710 Direct dial (English) |
23:30 (Sun - Thu) - 08:30 (Mon - Fri) (GMT)
|
Notes:
- 1.Please note that the toll free number may not be available in all locations. In the event you are unable to reach BMC using the toll free number listed above, please utilize the direct dial number.
- 2.The toll free number is only accessible from Russia.
- 3.Customer support is not available on Saturday.